call queue setup on VMPro - 09/15/14 02:25 PM
I am trying to setup a call queue on VMPro, running in Intuity mode. I have the no answer time in the hunt group set correctly and announcements for the hunt group turned on and working.
I have built queued and still queued start points for this hunt group in VMPro and have recorded the proper announcements.
Here is my problem: Customer wants initial queued message to play if no one answers in 20 seconds. Got that working. Then after another 30 seconds, play the still queued greeting and if the customer wishes, they can press 1 and get out of the queue and go to a call flow that gives them an option to leave a message for an employee. If they would rather stay in the queue, then the MOH is to play for another 30 seconds and then replay the still queued message. My problem is if the customer wants to stay in the queue, how do I get it to play the MOH and count down the 30 seconds until the still queued message is replayed? I can set the timeout to go to a Home or Goto action, but I get no MOH. Everything else is working except this. Any ideas?
I have built queued and still queued start points for this hunt group in VMPro and have recorded the proper announcements.
Here is my problem: Customer wants initial queued message to play if no one answers in 20 seconds. Got that working. Then after another 30 seconds, play the still queued greeting and if the customer wishes, they can press 1 and get out of the queue and go to a call flow that gives them an option to leave a message for an employee. If they would rather stay in the queue, then the MOH is to play for another 30 seconds and then replay the still queued message. My problem is if the customer wants to stay in the queue, how do I get it to play the MOH and count down the 30 seconds until the still queued message is replayed? I can set the timeout to go to a Home or Goto action, but I get no MOH. Everything else is working except this. Any ideas?