Summit - CCR for Night Time Operations - 06/15/15 01:10 AM
Hi Guys,
Looking to set up an auto-attendant/CCR on a Summit for night time & weekend operation.
Currently have the main number/DID ringing to station 100
I know under flexible DID Conversion (PGM 231) you have the following options
Day:
Night:
Timed:
Currently I have all options set to station 100 with preset forward to the mailbox.
(Works fine currently)
Now the question is what is the best approach for building the Auto-Attendant/CCR?
I would think the easiest thing to do would be to change Night operation to VSF-1
(Which is already recorded)
If it is as easy as that, how do you set hours of operation for night service?
(Is there a table I am missing?)
Also if you set to VSF announcement how does that tie to a CCR table?
CCR tables align with VSF announcements; correct?
In other words VSF 1 = CCR Table 1?
Sorry for the long question, this is just a bit of a new one for me
Looking to set up an auto-attendant/CCR on a Summit for night time & weekend operation.
Currently have the main number/DID ringing to station 100
I know under flexible DID Conversion (PGM 231) you have the following options
Day:
Night:
Timed:
Currently I have all options set to station 100 with preset forward to the mailbox.
(Works fine currently)
Now the question is what is the best approach for building the Auto-Attendant/CCR?
I would think the easiest thing to do would be to change Night operation to VSF-1
(Which is already recorded)
If it is as easy as that, how do you set hours of operation for night service?
(Is there a table I am missing?)
Also if you set to VSF announcement how does that tie to a CCR table?
CCR tables align with VSF announcements; correct?
In other words VSF 1 = CCR Table 1?
Sorry for the long question, this is just a bit of a new one for me