atcomsystems.ca/forum
Posted By: rwragnetti Mitel SX 200 Recording Capabilities - 04/18/08 05:31 AM
Does anyone know the capabilities of the SX200 to enable recording of telephone calls?

What may need to be added?

Thanks,
Posted By: fifty5footer Re: Mitel SX 200 Recording Capabilities - 04/18/08 05:33 AM
Which kind of 200 (analog, digital, light, EL, ICP)??
Will you be recording selectively, or all calls??
Posted By: rwragnetti Re: Mitel SX 200 Recording Capabilities - 04/18/08 09:02 AM
I have a 200 digital and would like to record all calls. Initially 5-10 stations which may expand to 20+ Shortly.
Analog (S/L) or Digital (Superset)? Analog is easy, even Radio Shack should be able to help you. Digital, well.... you're probably going to have to pick that off the handset outlet, which means it will be easy to disable. At that point, you'll probably have to do trunk recording. Depends on what the recording is for , whether or not users will co-operate and get good recordings. Oh, yeah, don't forget the LEGALITIES! John C. (Not Garand)
Posted By: rwragnetti Re: Mitel SX 200 Recording Capabilities - 04/18/08 11:58 AM
They are digital (Superset 420's) and the interviewers use a headset key to dial. Would trunk recording be handled from the system via a voice mail or what?

Thanks,
Posted By: fifty5footer Re: Mitel SX 200 Recording Capabilities - 04/21/08 05:46 AM
That system is to old to have voice mail integrated for call recording. You're going to need external recording equipment (dictaphone), and some sort of adapter to "grab" the analog voice.
© Sundance Business VOIP Telephone Help