Mitel 3000 PRI/T1 recalls to attendant from voicemail - 11/05/13 02:32 PM
I have two customers with this issue and Mitel doesn't know or have any ideas about why. Their suggestions are the standard for the 3000 (reboot, default) which has all been done already. One of the customers even replaced their VM card with a bigger one in hopes of fixing the problem.
System:
Mitel 3000 with T1/PRI module
Occasionally, when someone is leaving a message on an extensions voice mail, it will transfer the person to the auto attendant. This happens whether the person is transferred from the attendant or calls the extension directly through the DID. It is not consistant and it does not happen after a certain period of time.
Both customers are with different carriers. Both customers are a good 1 hour drive from each other. Both are at 903 software.
Any help would be appreciated.
System:
Mitel 3000 with T1/PRI module
Occasionally, when someone is leaving a message on an extensions voice mail, it will transfer the person to the auto attendant. This happens whether the person is transferred from the attendant or calls the extension directly through the DID. It is not consistant and it does not happen after a certain period of time.
Both customers are with different carriers. Both customers are a good 1 hour drive from each other. Both are at 903 software.
Any help would be appreciated.