I didn't want to hijack TeryS' thread on a similar topic, so I'll start my own. Here is my situation:

BCM 400, 4.0. Just changed from copper lines to a PRI with DID. Previously, at the end of the day, we would select Line 1, press 72# (the call forward feature from telco), and enter a long distance phone number. Now, any incoming call to our main number would be forwarded off site.

With the PRI we can't do that because there is no Line 1 button anymore. F4 is only good for internal calls.

Line Redirection asks for line out. I select icm, enter digits (91 + ten digit#). After pressing OK, it says Select Lines. I press All. Response is "No lines to use".

So how do you do a trunk to trunk transfer? :shrug:

Thanks.
Jim

First off, I am no Guru on Nortel. That said I would guess that you are set up to grab the last line (channel) of the PRi on outgoing calls so your (91) couldn't work.

You probably could work a deal with your provider to have all calls forwarded at the same time of day to a different number, I've had that done before and no one has to remember to do it.

Other gurus can chime in, that's my option from a former Burlingtonian (where all the mosquitos love to eat you alive.)

you are talking two different things. Your first scenario was simply using the telco forwarding feature to go offsite. Since you changed to PRI, you cant do that anymore. You have to do offsite call forward to an external number and allow redirect. This in essence is doing a trunk to trunk transfer. Inbound on trunk 1, connects to outbound call on Trunk 23 or whichever, then connects the call. There is some programming needed with your routing and destination codes, as well as permissions. It would probably be worth your while to get a tech out on site to do this for you.

Well, we got it going today. I'm a MICS, CICS and CP100 tech. And I can do many things in our BCM. But this is my first experience with PRI and DID.

Anyway, I did have a BCM tech help me. Your description is correct, Z-man. What we did was to set up our Contact Center skillset so any calls not answered by the skillset would forward to our external number. I watched him do it, but will have to go back in and take more detailed notes if you want more.

The nice thing is that calls during the day that come in are forwarded if all of our agents are busy, as well as at night when they are all logged out.

Thanks for your comments and suggestions.
Jim

Yoda, you can also use time of day using different CCR's to route it out should you decide for w/e and after bussiness hour . Just remember that you have to use route on the PRI . Pool would be only for POTS. Cool thing on the BCM with the PRI is you can load BCMmonitor and watch the calls which is very nice when you tried to bring up the PRI and work with the target lines.

Yes, BCM Monitor is my friend.

Thanks.
Jim