We are using the BCM400 and would like to forward the our calls to a cell number when out of the office. We have "Allow Redirect" enabled on the users phone and used Feature 4 + 9 1 999 888 7777.

If I call from inside to the users extension it goes to the user's cell, however if I call from an outside line to the user's DID or go through the main number and dial their extension I get a busy signal.

We are using PRI service if that matters.

I had a similar issue once. So long ago I can't remember for sure. But it had to do with the OLI#. Not saying that will fix your issue, but try putting the DID number of that phone in that prompt. Or if a number is in the OLI then take it out or change it. I just wish I could remember for sure what we did.

The thought there is that when you forward the call, the callers ID goes out and that is not a legal number FROM that PRI. Put in the OLI of the DN and that IS a good number on that PRI.

Here is a strange tid-bit. I forwarded a couple of phones to people's cell and none of them could get a call from an outside number with only one exception so far. I could call their DID's with my cell phone and my call would get forwarded.

What would allow only my cell phone to be forwarded, but no other calls so far?

when you use your cell phone is the Caller ID blocked and the other cell phones are not???

Yes, my phone that will get forwarded does have the caller ID blocked and the phones that call in that do not forward show their numbers.

Just tried with another phone that also has it's caller ID blocked and that call went through as well. What could be allowing blocked caller IDs to get forwarded, but others get a busy tone?

Did you read my first post right after your initial question post?

Sorry, yes I did. The Pub and Priv OLI for the set and all sets is what I believe is the default of 221.

The Priv would only let me change it to 3 characters so I used the person's extension 629 and also set the Pub to 629.

I also tried to use their full DID in the Pub which also has the same last 3 numbers XXXXXXX629. When we make an external call our Telco has it set so our main number comes on the caller ID for all users so I tried the main number in the Pub as well XXXXXXX600.

Finally, I tried blanking both out. It seemed not matter what I did only people with their caller ID blocked would go through.

One more tid-bit. I believe that somehow my carrier may be getting passed the incoming caller's caller ID. For test I changed my Pub OLI to blank and a few of the other extensions and called out. They all worked.

I then changed my Pub OLI to several of the number in my DID range of xxxxxxx600 to xxxxxxx799 and those all worked as well. But when I change it to something outside my range I got my call rejected right away and a busy tone.

Is there a setting on the BCM400 that will enable passing the incoming caller ID out that I should disable?

I called into my equipment provider but they did not know what the problem could be. I am very certain it started when we switched carriers about 2 months ago.

I now recall someone telling me that a line we have forwarded all the time to a remote office was not working about a month or so ago and when I called it with my cell (blocked caller ID) it worked so I thought it was fixed. Evidently not. It is rarely used so we did not pick up on it until now.

Any ideas on what I should ask my Telco provider to check?

Ask them to over-ride any CLID that you send out and send out the Main Number as Caller ID.

Jordon,
I am having the same struggle with a PRI from Comcast Cable. They have been trying to get it working for the last 2 days and the ticket is still open. If we figure it out I will let you know. In the mean time I will have my eye on this thread to see if anyone has any suggestions that I have not tried.

Did you perform a cold boot after programming the phone sets? Some weird problems can be resolved by just doing a cold reboot. This is when you remove power to the BCM for about 20seconds and turn it back on again. Not the same as warm reboot. And downloaded any software updates to the BCM? You didn't mention what version is your BCM400?

Is your DID comes from Router or Smart jack? If this is off the Router then the only programmed DID range will work because it is inside the same T1. I had the same issue with Covad. Only after they change Router settings calls went out without any problems.

Sorry for the delay in posting. I spoke with my carrier and they did say that they do block the call if it appears that it is coming from a number outside my range. So I guess it is coming from the router.

The carrier confirms that the do override my OLI and display my main number and name on my DIDs and that they do block numbers outside my range.

It does appear that the BCM400 is forwarding the caller ID which is then getting rejected. Changing my OLI on my set did not help.

Just curious. If my call gets forwarded outside is the call being forwarded by my own set's DN or is it being forwarded by another service on another DN? Maybe I need to change the OLI on something else or is there some master override on the BCM that says whether to pass the incoming OLI or use another?

Why don't you ask your provider to do a test with you. Make the call and have them TRAP the number going out that they block.

I called my provider and tonight they are going to see if they can reconfigure my switch for my PRI and let the calls through. They saw that they were getting passed the original callers ID and blocked it.

They indicated that when the calls get forwarded to me now it will most likely show the caller id of the original caller which will be great if it does. Previous providers would alway override with my company number and it made it hard to dodge calls.

Go into the set programming and set it to allow redirect calls.