DR5 no dial tone one line - 04/02/14 10:47 AM
It's fair to say I had no business messing about this system, I'm a backend server guy not a 'phone guy'. None the less a client of mine in which I do a lot of business with requested voicemail passwords reset, due to them losing them.
After reading hundreds of pages in online manuals and this forum for the last two weeks+ I successfully changed the passwords as requested. Trivial yes, none the less.
Then came 'can you move the unit from this office to this other office' , I remember reading of the relocation setting , so I revisited that topic. This is where things started going wrong.
I've somehow managed to insure line 01 has no dial tone, when calling from the outside the caller hears the ring, but not within the office on any phone. Fantastic.
When punching line 01 button or simply lifting the handset the prime line for the set is quiet, very little background noise I should say.
I've spent the last 5 days living inside this system 9-5, learning as much as I can by reading and trial and error. It seems I have a fundamental disconnect in understanding just how public lines are programmed. I have a basic understanding how sets are assigned pools and public lines.
I've managed to make line 02 available for outgoing calls on one set and copied this to all sets. At least while I resolve the issue I have created. Incoming goes straight away to fax machine at this point. And should stay this way. I believe line 03 was set at poolA.
My understanding is line03/ poolA would have been for physical line when connected in the past? !
So my question is this, I feel confident enough to reset the system to default and rebuild, Which in this case I have nothing to lose. (or so my understanding at this time) Unless there is a license code involved as with the flash.
Myself being accustomed to looking at a terminal entering commands and viewing system details of a linux server leaves me far behind you techs that do this with a mental map, much in the same way I understand a server. Though a much different animal. However I find this fascinating to say the least. And plan to delve deeper, pursuing education in this field.
A little information I've gathered. May or may not be useful to you.
Two lines total incoming, one is a 'dedicated' fax line '02' , and one line '01'. 7 total sets in the office. The desktop set I am working with is a M7310
The system is a 3x8 NT5B05 with DR5 software.
F*0 intercom=
Set 21 : 1 ((as I understand this is the prime set for line 01 ) not sure what the number '1' represents.)
22:22
23:23
24:24
25:25
25:25
26:Employee Name
27:VMAIL
28:Employee Name
Pickup Group 01:1
Page Zone :1
Direct Dial : 1
Line Pool Code A:9
B:8
C: Nothing, or empty entry
At one point a dial up network was active
Client says the incoming calls would be answered at one station, and if that station was on a call the next call would 'roll over' to the next station. As I understand this is the hunt group DN associated with the mailbox (set 27)
Any shove in the right direction would be appreciated. Anymore information you need I will gather or report.
/sorry so long I wanted to be as thorough as possible
Thanks, Rick
After reading hundreds of pages in online manuals and this forum for the last two weeks+ I successfully changed the passwords as requested. Trivial yes, none the less.
Then came 'can you move the unit from this office to this other office' , I remember reading of the relocation setting , so I revisited that topic. This is where things started going wrong.
I've somehow managed to insure line 01 has no dial tone, when calling from the outside the caller hears the ring, but not within the office on any phone. Fantastic.
When punching line 01 button or simply lifting the handset the prime line for the set is quiet, very little background noise I should say.
I've spent the last 5 days living inside this system 9-5, learning as much as I can by reading and trial and error. It seems I have a fundamental disconnect in understanding just how public lines are programmed. I have a basic understanding how sets are assigned pools and public lines.
I've managed to make line 02 available for outgoing calls on one set and copied this to all sets. At least while I resolve the issue I have created. Incoming goes straight away to fax machine at this point. And should stay this way. I believe line 03 was set at poolA.
My understanding is line03/ poolA would have been for physical line when connected in the past? !
So my question is this, I feel confident enough to reset the system to default and rebuild, Which in this case I have nothing to lose. (or so my understanding at this time) Unless there is a license code involved as with the flash.
Myself being accustomed to looking at a terminal entering commands and viewing system details of a linux server leaves me far behind you techs that do this with a mental map, much in the same way I understand a server. Though a much different animal. However I find this fascinating to say the least. And plan to delve deeper, pursuing education in this field.
A little information I've gathered. May or may not be useful to you.
Two lines total incoming, one is a 'dedicated' fax line '02' , and one line '01'. 7 total sets in the office. The desktop set I am working with is a M7310
The system is a 3x8 NT5B05 with DR5 software.
F*0 intercom=
Set 21 : 1 ((as I understand this is the prime set for line 01 ) not sure what the number '1' represents.)
22:22
23:23
24:24
25:25
25:25
26:Employee Name
27:VMAIL
28:Employee Name
Pickup Group 01:1
Page Zone :1
Direct Dial : 1
Line Pool Code A:9
B:8
C: Nothing, or empty entry
At one point a dial up network was active
Client says the incoming calls would be answered at one station, and if that station was on a call the next call would 'roll over' to the next station. As I understand this is the hunt group DN associated with the mailbox (set 27)
Any shove in the right direction would be appreciated. Anymore information you need I will gather or report.
/sorry so long I wanted to be as thorough as possible
Thanks, Rick