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Joined: Jan 2007
Posts: 1,014
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OP
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Joined: Jan 2007
Posts: 1,014 |
Greetings,
We have a client with an Os7400 using voicemail to e-mail gateway. All the users are getting voicemail e-mails from external callers. Some of the users are not getting internal voicemail to e-mail and some of the users are. In the log I am getting MIME Message 0000619D, Time: 4.42s, Voice Size: 77928, Fax Size: 0
WARNING - Thu Mar 23 15:42:39 2017
SMTP 'MAIL FROM:' command failed. Server XXX.XX.XX.X Response '501 5.1.7 Invalid address
They are using a Microsoft Exchange Server 2010.
Any Thoughts?
TIA
John 807
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Joined: Jan 2010
Posts: 184
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Member
Joined: Jan 2010
Posts: 184 |
Hi
Try putting a valid from address in system parameters/email gateway/reply to.
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Joined: Jan 2007
Posts: 1,014
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OP
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Joined: Jan 2007
Posts: 1,014 |
Yes I tried that already. Just for a test I put the whole e-mail address in the from field of a users voice mailbox and got an error back from the mail server saying this client does not have permissions to use this address.
Thanks
John 807
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
You fixed your first issue only to reveal a second issue.
Whatever account you are authenticating against doesn't have permission to send from the users email address.
You'll need to get the permissions changed in the office365 portal
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