atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems SV8100 auto-attendant

Technician, and manufacturer

Thanks scotttoolguy. I finally got the proper access to it.
Will check details on my next onsite as i have another client that i need to attend right now. thanks again.

I was able to program 47-13 with the proper access login.

Now, client wants to route 2 phones for each option and wants to ring all phones if there's no one in a specific option is unable to pick-up the phone. In short, client wants to make sure all calls are being picked-up by a live person and does not route to a vmail.

Example:
Option 1 (Sales), rings ext.101 and 102
Option 2 (Marketing, rings ext.103 and 104
Option 3 (Cust. Svc), rings ext.105 and 106

If no one is able to pick-up a call from any of the options after say 20secs, call should be routed to ring all ext. 101 to 106.

I understand I need to create a ring group and set-up what happens after 20secs to ring all phones.
Need help here.
Thanks again.
sonny

I would suggest that you have your three options route to virtual extension numbers. Put a call coverage (virtual extension) button on the two phones you want to ring and they will both ring when that option is selected. Put buttons to those virtuals on the other four phones as well - but set them to delayed ring.

So when the caller selects option 1 - you have an unscreened transfer to a virtual number (i.e. 255) then extensions 101 and 102 which have that programmed on a button will start ringing immediately. The other four extensions which have 255 programmed as virtual with delayed ring, will start ringing after whatever time you set.

You could do this for the other two options as well - simply using different virtual numbers.

Any time I do some sort of custom ringing setup on NEC equipment - it seems simplest to use virtual extensions.

That said, there are many on this board far more experienced and wiser than I - so if someone has a better solution, please post.

thanks toolie, will try this on my next onsite.

any other suggestions from other NEC techs?

I would do just as Toolie described as well. Use Virtual ext's and ring and delay ring them to the appropriate buttons associated on the other extensions. and create MBX for each one so they can time out to a MBX if you don't answer.