Mark,
Understood. I'm at about the half-way point between end user and tech. I can perform all hardware operations with no problem. (been a ham radio operator for 42 years) I have programmed extensions, supersets, COS, System Options, Trunk Programming, set up SMDR with a computer to read the serial port data and transfer it to the network file server for reading into an Access database.
I don't do a lot of stuff very often and, because of that, tend to forget things I've learned-by-doing. I have learned that persistance is the answer to solving almost any problem on my own and the help of experts usually gets me what I need on the rest of the issues.
Thanks,
