Alright.....lemme see if this makes sence to any of you guys. I've got a sx-200 system at a hotel where when the manager is on the line and someone transfers a call to her the call is put over the speaker phone in conjunction with the current call on the handset.

The voice mail system was down at the time as well
if that has anything to do with it.

Another thing is one of the single line ext. doesn't have line access. easy fix or more than I want to get into.

This is the only mitel I've worked "lightly" on and the tech who had mitel experience quit not too long ago. So I'm not looking for any extreme programming codes mainly an explination or a hardware solution.

Thanks in advance