Hello.

I've read this post HERE and have basically the same problem.

We have multiple incoming analog trunks and need some method to re-connect to the same trunk after a crank call so we can dial *57. I've tested this at reception using direct trunk access to re-connect to the trunk indicated in the reception console display (ie trunk 109) and then dial *69, but the trunk is invariably in use already, or connects to an incoming call on that trunk.

The Telco provides a terminal hunt so the trunk is in use right away after hang up. There are 7 incoming trunks.

I though of asking the Telco to change to circular hunt but we have, on several occasions, needed the terminal hunt to identify a bad trunk.

Any other suggestions for identifying or marking a crank caller?