Ok both me and the vendor researched this for at least 2 hours today.

System is a Mitel 3300 Mxe.

We have the advanced voicemail, and there are the system greetings, one for day, one for night. Thats all fine. However we want to ramp up the voicemail to be a little more professional. That said, how exactly do you change settings on the main greetings other than the greetings themselves?

Right now, it plays the system greeting, options are 0 for the operator, or 9 for directory. If no buttons are pressed, it "transfers" to operator...wait...wait..operator is not available (night mode), then goes to operator voicemail.

What we want is a cleaner setup - want something very basic like:

Press 0 for operator
Press 1 for business hours
Press 2 for assistance with (blah)....
Press 3 for assistance with (blah)....
Press 9 for Directory
Press 4 to leave a message (with no dump to operator)

I don't want it to auto-dump to the operator extension or anything like that. Is there any way to accomplish this?

The only thing I read and the vendor's tech said for the first couple options, just create single digital mailboxes, but the problem is they don't fall back to the main greeting after playing informative stuff, like biz hours, and it doesn't answer the fall back to operator question.


Mitel 3300Mxe running MCD 4.0, 5340 Phones