(Bear with me this system is completely new to me)

They have a DID entry for our main number in the call rerouting table that simply calls the voicemail hunt group at night. During the day it tries the operator and I think does not fall back to voicemail if it's not answered (not exactly how we wanted it).

I guess I'm struggling here because its hard to tell exactly where a call is bouncing to - I wish it had some kind of monitor to watch like our old system did.

Mitel 3300Mxe running MCD 4.0, 5340 Phones