Yep - if I call our main # during the day, it goes to operator and rings endlessly.

If the system is in night mode, it goes to VM hunt group, thats it. From there the day or night system greeting plays and thats where I'm confused in how to take over. For example, if I want to have a business hours "information only" box, I can make that mailbox 1, but then when it finishes the message, it immediately prompts the caller to transfer to a different extension, even if I have the operator extension programmed to say, go to my phone at x6401.

I'm assuming what's missing is some way to call voicemail directly to a menu box, like 123*7000 (for mailbox 7000) or something like that.


Mitel 3300Mxe running MCD 4.0, 5340 Phones