How about you fax or e-mail a few lines of SMDR to EZ so they can figure out what's wrong. It's probably not standard MITEL format and the EZ needs a couple of tweaks! One example, I don't believe the EZ/Mitel configuration can deal with 5 digit extension numbers. I assume the 3300 is capable of 5, which throws off the location of everything after the extension number by 1 character space. All the call accounting devices and software are dumb as a rock and cannot cope with ANY change in the data stream that is unexpected. Pretty much like any man-made thing. So far nothing man made can learn beyond it's PROGRAMMED capabilities.

When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.