The equipment is 824-Centrex software. I want to have a transfered call (from the attendant) go to a busy station (i have that station clfwd/busy to another station with a mailbox) and have the caller leave a message there. Why does the caller always end up in the General Delivery mailbox? Is this configuration something that the systems just can't do? It seems that there is some "automatic/default" programming taking over that I am not aware of.
Also...can the Nortel system that I have here have anything like "pilot" numbers or
"virtuals" be programmed, to help with groups of phones ringing? Thanks in advance.