I have a weird trouble that appears to only happen in our area invoving CICS 6.0 and 6.1 software. All of these systems have battery backups, surge strips and line protectors. Weather doesn't appear to be a factor. On a rare occassion, a customer will call in saying they can't dial out. The first time this happened a year and a half ago, we thought it had a bad trunk cartridge, replaced it and the trouble was fixed. a couple of months later, it happened again to the same customer, we looked at the system and saw where it had reverted to pulse dial on all the lines. We reset the dial to tone and you could dial out. Shortly thereafter, it happened to different customer. This time we powered the system down and powered it back up and it reset to tone. It has happened to half a dozen different customers since then and recycling the power solves it. After checking with our main system engineer for the Eastern Region of my company, it appears this only happens in one city within our company - mine. Anyone else experience this?


NCSS NCTS NCTE CS1000E 5.5 CallPilot 5.0
MITEL 5000 3300 NuPoint

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