I just upgraded a client from 4.x to 7.0 on an MICS. Got rid of the analog cards and installed a T-1 with PRI. Everything works well with one exception...Pick-up, Directed Pick-up and/or Answer DN WILL NOT WORK!

I checked/tried everything to no avail. Client wants receptionist to be able to answer her phone from selected phones throughout the office (kitchen, copy room, etc.) without having to make a dash for the reception phone.

All phones are in the same pick-up group (1). I changed settings on the AnsKey (Basic,Enhanced,Extended) too. When I program an Answer DN key, instead of answering the reception phone, it CALLS the reception phone!!!

The only ringing lines are L-160 (appear & ring) on the reception phone and individual DID's (ring only) on most of the other office phones. L-160 does not appear or ring anywhere else except reception phone.

???

D. Ocean
Miami, FLA

D. Ocean
Miami, FL