Hi All, I would really appreciate any advice on this issue:

We recently opened a new office about 700 feet from our old office and connected our phones in our new office to our nortel system at our old office via underground cat3 cable. Almost immediately, phones at the new office started dying - the display will dissapear and the phone will never work again, no matter what line it is connected to. When the phone that died is replaced with a new phone it works fine on the same line.

To date we've had about 12-15 phones die. The phones at the old office do not suffer from this problem even though they are all connected to the same system.

Our system:
MICS 4.x
Voicemail NAM
ACD NAM (cinphony)
4 POTS lines
1 T1 line
Combo Fiber/Clock card

I would greatly appreciate any ideas/advice. Our installer hasn't come up with any solutions so far.

(ps, we've been getting "ALARM 75" on the main set periodically but I don't think it is related)

Thanks!
Jer


Jeremy Hill
Liquid Web