I am trying to connect to our FastRAD through a direct connection using the RS-232 direct connection. I have programmed the RAD with the correct password to match the password I have enetered into remote utilities. When trying to connect, I am getting and error. It says it is unable to make a connection to the RAD.

I have uninstalled and re-installed the software to make sure things were correct there. Also, I have re-programmed the password in the RAD to insure we are correct there.

I would love to hear from anyone having this configuration, as I am stumped.