I am consulting a local business with their BCM50 that was installed on 10/05 with the latest software version available then. They also have Callpilot software. - At night they manually redirect an incoming line to an external number but the caller CID is lost when that happens and shows the office number. The incoming line is coming in through an 800# that is pointed at a local POTS line that rings into the switch. Last night we tested the CID transfer by dialing the POTS line and the CID info was transfered but when we call the 800# the CID info is lost. Interesting quirk is that the CID always shows up when the redirect is not in place.

Thanks in advance for any help.