I'm not clear on what knowledge I might acquire from a course that would address this issue. The software is being run per the instructions in the manual, but not functioning as advertised. An error message which is neither documented nor dealt with in the troubleshooting section of the manual appears, and there is no indication of how to resolve this other than to ask who else has encountered this, and how they resolved it.

Such a question certainly deserves a courteous response. Any end user or basic installer could reasonably ask this question and not be expected to know the answer.