My Sundance Partners,

We are running into an issue with our installation that I really haven't experienced before. We have always followed this guide for our wiring for the lines coming into the phone system, but for some reason we aren't getting dial tone on lines 5-8.

Pair Color Line


1 W/BL 001
2 W/OR 002
3 W/GR None
4 W/BR None
5 W/SL 003
6 R/BL 004
7 R/OR None
8 R/GR None
9 R/BR 005 (031)
10 R/SL 006 (032)
11 BK/BL None
12 BK/OR None
13 BK/GR 007 (033)
14 BK/BR 008 (034)
15 BK/SL None
16 Y/BL None

Is this incorrect? We haven't had a problem in the past. I can tell you we get dial tone at the block. I have one extension set for appr&ring for all of the lines. I can get dial tone on 1-4 however, 5-8 give me not in service and a busy signal.