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Joined: Nov 2003
Posts: 1,310
Member
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OP
Member
Joined: Nov 2003
Posts: 1,310 |
Client has an MICS with analog line cards. They recently switched (against my recommendation) to an ATT "IP Solutions" product which delivers their dial tone via a router.
Nine lines, all roll-over.
Client has been receiving complaints of busy lines on incoming calls. I tested today and determined that the main line cannot handle more than 2 simultaneous calls (second caller rolls to L2, third caller gets a busy signal).
I KNOW, BEYOND A DOUBT that ATT is going to say "it's your phone equipment". I KNOW THEY'RE GOING TO SAY THIS!(And I'll bet you any amount this will occur).
So, as typical, I have to prepare to defend my Nortel system. Are there any settings in the system that would prevent a roll or cause a busy signal? I've already checked C.O. line distance, etc.
D. Ocean Miami, FL
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