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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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OP
Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
Customer has asked for this,anyone have any brilliant ideas or done this before?
Customer has a system with a voicemail built in (Samsung DCS with a Cadence)but I don't think that the system alone can handle what they are asking for.
They want to be able to say press 1 for sales 2 for service.
Lets say they press 1 for sales they would then be prompted to enter their 3 digit area code and the call would be transferred to the desired internal extension or outside number.
Same for the service menu.
But lets use 519 as an example if they enter it after pressing 1 for sales it goes to one destination and if entered after pressing 2 for service it goes to a different destination.Customer does have centrex trunks already so transferring callers outside the building is not a problem.
Is there an outboard unit that could handle this connected up to analog ports from the phone system?
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