sounds like you want to put callers in a queue I don't think you can get the 824 to do it but I may be wrong. To do it in the KX-TAW 848 or tda/e you would just define a value in overflow timer for a ICD group and in that ICD group define a queuing time table and it will follow timers on how you define that table i.e all phones ring and then timer kicks in and first ogm plays "please wait for the next available x" music if connected then "please continue to hold "music" "please...and in the mean time all the phones in the group continue to ring untill
someone picks up or rerouted to another destination if defined in the last sequence of the time table hope that explains it. The point is it's not the voicemail at all that is holding
the call it's the ogm card and disa that does the magic.M