Hi,
We inherited a DK40i phone system and 2 port strategy flash voice mail system when we moved into our current office location. The system has worked up till now, but the other day the system stopped ringing through to voice mail. A technical, computer guy tried to "initialize" the system using program 91-9 and now nothing really works. The system has 2 used of 4 CO lines, 5 used of 8 digital ports and 2 used (for voice mail) of 4 analog ports in the base cabinet. The system has an expansion cabinet attached, but nothing in it. I found the original data sheets for the system in a binder and tried entering the codes from each page that had an entry on it. The results of what I typed can be seen below (note numbers in "[]" are buttons on the 2020sd phone that are lit):
spkr 91 hold - spkr 9 [01,03,05,07,09] hold
spkr 90 hold - spkr 00**99 [01,02] hold
spkr 91 hold - spkr 91 hold - spkr 1 [01,02] hold
spkr 03 hold - spkr 00 98 hold
spkr 11 62 hold
spkr 12 11 hold
spkr 13 31 hold
spkr 14 00 hold
spkr 15 00 hold
spkr 16 00 hold
spkr 17 00 hold
spkr 18 00 hold
spkr 10 hold - spkr 2 [02,04,11,14,15] hold
spkr 13 hold - spkr 1 008 hold
spkr 15 hold - spkr 0 [01,02] hold
- spkr 3 [01,02] hold
spkr 16 hold - spkr 00 [01,02] hold
spkr 30 hold - spkr 000*007 [01,02,03,06] hold
spkr 31 hold - spkr 000*007 [03,10,11,12,13,14] hold
- spkr 008*011 [04,05,09,10,11,12,13,14,15,16,17,18,19,20] hold
spkr *32 hold - 000*007 008 hold
spkr 33 hold - spkr 008 009 hold
spkr 34 hold - spkr 000*007 060 hold
spkr *34 hold - spkr 008*011 [01] hold
spkr 35 hold - spkr 000*007 [01,02,05,16] hold
spkr 38 hold - spkr 000 31 hold
- spkr 001*007 21 hold
spkr *40 hold - spkr 900 01 008 hold
- spkr 900 02 009 hold
spkr 81 hold - spkr 000*007 [01,02] hold
spkr 82 hold - spkr 008 [01,02] hold
spkr 87 hold - spkr 001 [all off] hold
After entering all of the above, things are still not working. I have to assume that maybe something was not recorded or I am missing something that does not show up in these record sheets. We are small, only 4 people, and currently money is very tight. We don’t know who installed the system and I was hoping to avoid the cost of getting someone to come in. I was hoping that someone could look at what I did above and if I was missing something simple, just try to help, all we really want to do is get the voice mail working again.
Thanks in advance,
Steve
