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Joined: Jul 2007
Posts: 6
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OP
Member
Joined: Jul 2007
Posts: 6 |
DK 424 with a T-1 plus 12 pots lines coming in, T-1 used for inbound 800 traffic. 800 calls are routed directly to ACD group. can this system forward ACD calls to another call center location when those calls hit overflow? is there a way to do this?
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