Originally posted by phonemeister:
So the auto attendant answers first, then you dial the extension you want and the auto attendant transfers you. And if the target extensions is call forwarded to an external number, your call should now ring the external number? Is this your situation?
Yes: that's the expected behavior.
While watching the PBX during this, I see and hear the following:
- Relay "click" on the RCOU card.
- Small red LED on the RCOU (indicates active inbound line I assume).
- Stratagy IP answers, lights a green LED on the voicemail card.
- Disk activity on the Stratagy while I hear the autoattendant greeting.
- I dial the extension; autoattendant says "please hold while I try that extension."
- Hear hold music for a few moments while the following happens.
- See Stratagy green light go out; hear another relay click or two on the RCOU.
- A second red LED lights for an active line on the RCOU very briefly, then it goes out.
- Back to Stratagy IP answering with the main autoattendant menu.
It's acting as if there are no empty lines available, but during this test 30 minutes ago I had at least 5 open trunks.
Further: I dialed a voicemail box which was directed to an outside line (9,number): the same events happened. This is why I'm suspecting something awry with the line groups or trunks rather than the digital phone set.
