ok the V/M works fine as far as trans. to the modem all i had to do is put an H behind the #19 so thank you very much for the info!! i could not get the DID to call the modem though, but it dosent matter since the V/M is doing it for me.

but the PIDKT still doesnt work. i turned the BGM on with a digital phone and then hooked the PIDKT back up. i even put the BGM button on button 6 as mj_wald suggested.

any other suggestions on the PIDKT problem? i do know the amp is working fine because there pageing is working fine through the amp and speakers.