|
|
Joined: Jan 2010
Posts: 6
Member
|
OP
Member
Joined: Jan 2010
Posts: 6 |
Hey, I'm new to the forum. I am having an error/issue on 2 of my customers sites with Network eManager B11. When they press the connect button to connect to the CIX it just gives an error stating it cannot connect to call agent. I can connect fine with my laptop on their network so I know the CIX and network settings are correct. What I found out, in my case, so far is that a Wireshark capture of the SNMP packets (when pressing the connect button) showed that eManager is trying to connect to 192.168.255.253, instead of the real actual IP that I have programmed through PRG916. I dont know yet where that IP address is coming from as I didnt enter in that IP anywhere. I know that IP is close to the defaut dialup one, but I dont know how eManager is trying to connect to it...and why it is trying to use a dialup IP...(i dont have the 'use dialup' checked off either)
This problem happened all of a sudden, but since it was on a customers site i dont know if they did anything to lead to it. I've installed eManager hundreds of times without issue...thats why this one has gotten me really confused.
Anyone have any info?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
Forums84
Topics94,282
Posts638,763
Members49,764
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
119
guests, and
189
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|