We use DKT3220R handsets on our system and it's the VM button on the main phone that keeps forgetting it's role.

By "VM Button" I'm referring to the envelope button with a red LED beside it that flashes when there's new voice mail.

Even more odd is that the phone won't ask for a password when dialing 450 like the rest of the phones. Instead of a password prompt you get the "Please say yes at the tone of you'd like to speak with the operator."

To me this seems like the extension needs to be reprogrammed.. but looking things over in the emanager I can't see any 'oddities' in the places I've looked and wonder what pages/sections I should compare/confirm?