sundance-communications.com Forums General General Telephone & Systems Information Do any of you have this issue?

I personally have it written into our purchase contracts that remote svc and MAC work is billed at our standard hourly rate, but in 15 minute increments. This includes phone support.

Of course I use discression. If someone is just calling to re cfd their phone or reset one mailbox password I usually let it slide, but if I am physically on the phone for more than 10 minutes, you can expect a bill.

D