We are using a Vodavi XTS at one of our remote locations. One of the phone lines from the CO is dead, however thats the default Dial-out line. Im very much a noob to these PBX's and I have absolutley no documentation to work off of (the installing crew leaves nothing behind, forcing us to call them for service).

They have informed me there is no way to remove this line from out going phone calls, and we cant even set it to non-default, Is this true?

We are using park codes and such becuase we have too many phone lines and extentions to display on our phones, so the users have to hit the OUT button on the phone to grab a line out. There has to be a way to change what lines that button is assigned to no?

I have the VMadmin program, but from what I know abotu the system, thats not going to help me...

Can anyone point me in the right direction?

I fought the telco, and the telco won ;(