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Joined: Jun 2004
Posts: 310
Member
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OP
Member
Joined: Jun 2004
Posts: 310 |
We've got an existing customer that has a Triad 2 installed. Been installed for years. This cust does stainless steel welding.
About 6 months ago we started getting reports of intermittent problems that manifest as follows:
Incoming call via dispatch vm to extension. While talking to outside party, caller apparently goes on hold "magically".
We did a trace that indeed showed the hold button being pressed, though physicallym no one was pressing the hold button.
We changed phones, station cards, CO cards, re-initialized and reloaded software, to no avail. We did these thing one a time.
We thought we might be getting interference from welding equipment, so we ran single pair shielded cable for the phones in the shop area. Properly grounded one end only, etc. NG.
We ran single pair shielded cable for the phones in the office area that seemed to be affected. NG.
We're out of ideas as to where to look next.
Any thoughts would be appreciated.
Thanks.
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