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Joined: Feb 2006
Posts: 8
Member
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OP
Member
Joined: Feb 2006
Posts: 8 |
We have a customer with an NEC Electra Elite IPK that was put in by another company. Their voicemail doesn't work (Not sure that it ever has) and they want us to fix it.
It is an EliteMail CTI. I hooked a monitor up to it and rebooted the card and after a couple of minutes of booting I get this message "The program pointed to by the set Runworkplace = line in the config.sys, this file could not be started. Winstartapp returned %1."
I press ok in the dialog box for this error and the screen goes blank and that is all it does from there. The Shutdown, SW, and Bios Leds are all off.
I rebooted 3 times and got the same thing each time.
I don't know a lot about NEC and have never worked on this voicemail before, so don't rule out something simple.
Thanks
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