Recently have taken over a site which has a VMS voicemail card to do VRS.
Eg when an incoming call isn't answered by reception within 6 rings it is sent to an auto attendent box in voicemail which plays an intro message (your call is important blah blah) after the message is played they are put on hold and a virtual extension is rung for 20 secs, then the voicemail restarts, plays the mesage again and then rings the VE again.
All works perfectly until 2 calls come in and are not answered by reception. 1st call to hit the voicemail works fine, but 2nd call just keeps getting the intro message played back to them constantly.
It seems that voicemail handles the call ok but when it tries to transfer the 2nd call to VE it sees it as engaged and just keeps playing the intro message.

I hope this makes some sort of sense as i have spent hours in VMS changing options but i now think it is in the IPK II.

Any Ideas???

Thanks
Scar.