I was wondering if anybody can help me figure out a slight snag I have hit in my NEC Elitemail VMS. For the last six months my company has operated under this voicemail system and it has worked just fine, up until last week or so, when the voicemail just decided to stop working. It as though the server does not recognize the voicemail. I tried to give a reset and I tried calling the tech lines, but they told me that they had to send somebody out to take a look at it.
The main problem is that when we try to call voicemail it does not answer. It is as though we did not set up the voicemail to begin with, but when we try to set it up it just keeps ringing and ringing. We have set up the voicemail before, and had everything set up, but it seems as though all our work is gone.
Before I take the plunge and call a professional to come out and charge me an arm and a leg, is there any other troubleshooting technique's you would try? Anything at all?
