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Joined: Nov 2007
Posts: 369
Member
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OP
Member
Joined: Nov 2007
Posts: 369 |
I have tried it with a station call to the ACD pilot, that doesn't work. I DIT'd a trunk to the ACD pilot, that didn't work.
I deleted the CAR assignment for the ACD pilot extension, and tried a trunk call, .... didn't work. When I dial the number which is pointed to the ACD pilot #, I hear ringing.... but the logged on agent's phone does not ring.
I have verified that the station (agent) within the group is LOGGED ON....... still doesn't work.
I have also tried assigning the MIF card as UCD in 7-03 and follow the same programming for UCD group and agents.... still no good.
....A-R-G-H-H-H-H-H...
"I didn't do it, and I won't do it again"
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