I removed the CAR assignment for the ACD pilot number. I can hear the ringing audible when I dial the DIT'd trunk, but the phone will not ring (phone is in LOG ON mode).

I'm guessing .... when the customer lost power and I replaced the battery and reprogrammed the system, I had trouble with the CPU. It would reboot itself about every 4 minutes. I replaced the CPU (ver 6.5) which corrected the reboot problem. I'm wondering if the MIF card may have been affected adversely by the power outage.

I have the PRO II manual,and Elite Manuals. I have gone over everything that is obvious and some things that may not be so obvious.

I generally find when I think about it too hard I get nowhere. I'm hoping it's something simple that I'm just not seeing.

"I didn't do it, and I won't do it again"