.."For this one I would try assigning a car & set FWD All to the ACD pilot."

That is so obvious!! I should have thought of that. I guess when I got so consumed with the nightmare..... 32 phones, DSS, ACD, VM, and 48 incoming lines of which 28 were private lines.....

I sincerely appreciate your feed back !!

"I didn't do it, and I won't do it again"