I am looking for help on a voicemail problem, but I am not a tech. I'm just a user who is supposed to make this work without calling anyone to fix it. We have an NEC Electra Elite IPK with EliteMail CMS. All our boxes work when we transfer a call directly, but when the day voice message or the night voice message comes on and you try an extension, some pick up and you get to voice mail, and some don't. Is there something I can do to correct this through the System Manager Options? As I say, I am not a tech, and I don't have access to anything but the programming through the phone.

Thanks.