I had this happen before. The voicemail softkeys do not work. I have instructions on how to fix the problem, but I believe I am missing on step. Here's what I have:

- Remove plastic cover to voicemail unit
- Card insert all the way to my right has a small black on/off switch.
- Turn off and wait a minute or so.
- Remove card, reinsert it, then flip switch back on.
- Hard drive light should start flickering on the card.

Within 1 to 5 minutes voicemail should be working again. Test softkeys.

Do I need to switch off the entire voicemail unit before removing that card? Or are the cards swappable when it's on because I switch that card off first?