Greetings,

System: NEC Univerge NEAX 2000 IPS
Voice Mail: NEAXMail IM-16 LX v9.0
Instrument: NEC D-term Series i, 16 button

We have one extension that when the dedicated "Message" button is pressed, we get a fast busy signal instead of it dialing one of the extensions to access voice mail.

We can dial one of the voice mail extensions directly from that extension and that works.

What option(s) in the NEAXMail software for that extension must I enable/configure to get the dedicated "Message" button to dial voice mail?

Or, what is the key combination that can be entered at the instrument to accomplish the same?

Thanks in advance,