Hello.

This is a very strange problem. I am looking for any possible solution that might sove this problem.

I have an ALEEN VME PRO running on a samsung idcs 500.

The problem is that SOMETIMES, the message light won't turn on after a message is left.

People get important message but don't realize they are there until a month later.

This might happen 20% of the time!


Other problem is sometimes the message light won't turn off after the message is listening to and delete.

The voicemail won't seem to turn the message waiting light off.

I did recently take 1 analog line away from the voicemail system to use on another device. I did program the phone system voicemail group not to use that extension anymore. Is it possible that perhaps the voicemail system is sometimes trying to select that empty port to signal the phones?

Can anyone offer any suggestion on how to solve this problem or future examine this problem?

Thanks for your help.