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Joined: Jul 2006
Posts: 5
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OP
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Joined: Jul 2006
Posts: 5 |
Strangest thing has been happening at one of the offices we maintain across our state. They have a Vertical Corporate Office with the latest version software (8.2)connected to a DXP w/ 15A Software. They seem to be losing the name recordings and messages. You can record your name in a mailbox and come back later and on the screen it shows a "yes" for name recorded but when you go to the directory or get transferred to that extension it will just be silence. We have switched out the entire voice mail and the entire DXP but we are still having the problem. Over a period of time it will continue to erase the name recordings for other extensions as well. We just got a call today that the same thing is happening to our other office in the same town but it's about 5 miles away. I believe we are in the Bermuda Triangle for Voice mails, Help!
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