Greetings,

For some reason occasional callers routed to voicemail are greeted with box 9998 "Please enter the first few digits of the person's last name..." instead of the standard greeting. Until yesterday, I had never witnessed the issue so I wasn't able to nail down any specifics to the situation surrounding the call.

I made the call yesterday (July 5) -- the office was closed for a holiday. The operator station was set to "night" ring, and the station was also locked. The voicemail system shows ~30 calls during the hour I called and witnessed the problem.

We are running a DXP (17D) with Keyvoice 8.5 using 8 ports IVPC.

CallerID is enabled, and the main incoming number is routed to the operator extension (101) and the voicemail ID for that DID is the first port of our voicemail.

I've been unable to get the problem to occur while sitting in front of the voicemail screen to see what digits are dialed.

Any guesses? Thanks in advance...

-jeremy