On a new DX-80 recently installed, when the user is on line to an outside voice mail, the first second or two of the recording from the outside source is dropping off after selecing a menu option. For instance, when you hear "Touch 1 for Bill", it then goes to Bill who says "...not available at this time, please leave a message." leaving off the "I am". This delay only occurs when choosing menu options on any outside voice mail, including SWB's own system, and any all other outside internal voice mail. There is no voice mail or auto-attendant on the system with the problem.

Does anyone have any suggestions why it is droppong the first second or two of the incoming voice mail when selecting menu options? Is there anyway to fix or adjust it?

Thanks.

Gerald