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Joined: Nov 2009
Posts: 1
Member
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OP
Member
Joined: Nov 2009
Posts: 1 |
Our office is currently using a Comdial Impact telephone system with a Key Voice Voice Processing system. When the Night Service is on and an outside call comes in, the caller is given the option to select an extension. If they select an extension, the system rings that extension 4 times before going to voicemail. The caller can be on hold for over 25 seconds waiting for voicemail.
I know we can use the V MAIL AUTO XFER code to have the system go directly to voicemail but this does not give the person at the extension a chance to answer the call.
Is there any way to set the number of rings from 4 down to 1 or 2?
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